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The Jira Ticket Creator Agent reads direct messages from Slack, validates them using AI, extracts required details, and creates Jira tickets automatically. If the message is incomplete or missing confirmation, the agent guides the user to provide the necessary details.

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Overview

This agent allows your team to create Jira tickets directly from Slack without logging into Jira. It ensures:
  • Validation of ticket requests before creation.
  • Automatic extraction of required details (Project, Issue Type, Summary, Description).
  • Seamless Jira ticket creation in the right project.
  • Slack notifications to confirm ticket creation or request missing details.

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Real-Time Use Cases

  • Development Teams: Quickly create bug reports or feature requests directly from Slack chats.
  • Project Managers: Streamline backlog creation during stand-up meetings.
  • Support Teams: Instantly convert support messages into actionable Jira tickets.
  • Agile Workflows: Reduce context-switching between Slack and Jira.

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QuickStart

This section provides a step-by-step beginner-friendly guide to setting up the Jira Ticket Creator Agent.

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Prerequisites

Before you start, ensure you have:
  • Activepieces Account – Sign up here
  • Slack Workspace Admin access for bot integration
  • Jira Cloud Account with API access (Get API token here)
  • OpenAI Account with API key (Get it here)
  • At least one existing Jira Project where tickets will be created

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Setup Instructions

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Step 1 – Log in to Activepieces

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Step 2 – Import the Jira Ticket Creator Agent

  • Navigate to Templates on the left menu.
  • Search for Jira Ticket Creator Agent.
  • Click Use Template to add it to your workspace.

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Step 3 – Connect Slack

  • Click Connect New Account for Slack.
  • Authorize Activepieces to access your Slack workspace.
  • Grant permissions to read direct messages and send replies.

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Step 4 – Connect OpenAI

  • Click Connect New Account under OpenAI.
  • Paste your API key from OpenAI API Keys.
  • Save the connection.

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Step 5 – Connect Jira Cloud

  • Click Connect New Account under Jira Cloud.
  • Enter:
    • Jira Cloud Base URL (e.g., https://yourcompany.atlassian.net)
    • Email address associated with your Jira account
    • API Token (generate here)
  • Save the connection.

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Step 6 – Configure Project and Issue Type

  • In the workflow settings, ensure:
    • The default project matches the intended Jira project (you can map Project IDs dynamically).
    • The agent correctly identifies Issue Types (Bug, Task, Story, Epic).
  • The AI validator will infer issue type if not explicitly mentioned in the Slack message.

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Step 7 – Activate the Agent

  • Review all steps in the workflow.
  • Click Start/Enable Agent.
  • Your agent is now live and listening to Slack messages.

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How It Works

  1. Slack Direct Message Trigger: The agent listens for messages in your Slack DMs.
  2. AI Validation: The message is checked for:
    • User confirmation (e.g., “Please create this ticket”)
    • Required ticket details (Project, Summary, Description, Issue Type)
  3. Valid Message: If all details are present:
    • AI extracts structured ticket data.
    • A Jira ticket is created automatically.
    • A confirmation message is sent back to Slack.
  4. Incomplete Message: If details are missing:
    • The agent sends a polite message in Slack asking for missing information and lists available Jira projects.
    • Provides an example format to help the user.

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Conclusion

The Jira Ticket Creator Agent automates ticket creation, saving time and eliminating manual entry. By integrating Slack, OpenAI, and Jira Cloud, it ensures only valid, well-structured requests become Jira tickets, streamlining team workflows.